We want you to be completely satisfied with your order. If there is any problem with your order, please contact us by phone at 888.273.1908 or by email at firstname.lastname@example.org as soon as the problem is discovered.
If you have received an incomplete shipment, we will gladly fulfill the rest of your order via the same shipping method as soon as we are notified of the problem. Please note that some orders may be fulfilled from multiple locations and/or in multiple shipments and we cannot guarantee that all shipments will arrive simultaneously, so please check the tracking numbers you are provided to ensure that all packages have been delivered.
If you receive an incorrect order, please keep the incorrect items you were shipped and the original packaging. We will provide you with a return authorization (RMA) number and a shipping label to return the incorrect items at our expense. Please do not ship back any items until you have contacted us about the problem and received the RMA number and our shipping label. Once the incorrect items are in the shipping process according to the tracking information on the shipping label we provide, we will ship you the correct products via the original shipping method.
If there is a technical problem with your order, we will attempt to help you correct the problem, including shipping replacement parts for user-serviceable problems at our expense. If the problem cannot be corrected in a reasonable time via this method, we will provide you with an RMA number and return shipping label and will ship you a replacement as soon as the item is in the shipping process according to the tracking information on the shipping label we provide.
If you have any other problems with your order, please contact us at 888.273.1908 or at email@example.com to discuss the problem. Note that any machines returned other than for technical problems are subject to a 20% restocking fee. We cannot accept returns of film or preinflated pillows. If your needs differ from the capabilities of the products originally ordered, we may at our sole discretion offer you an exchange for a product with capabilities that match your needs better. If we choose to offer an exchange for this reason, both outbound and return shipping costs, as well as any difference in price, are your responsibility.
In the event of a part or service need, please contact PackRed via telephone or email for complimentary support. Parts ordered without the prior approval of PackRed technical support are not warrantied to solve any specific problem and are not returnable. Parts designated as wear items (drive wheels and belts) are not returnable once they have been installed on a machine and are not warrantied against wear.
Notwithstanding any of the above, we must be notified of problems by phone or email within 30 days of delivery of any item to be eligible for any returns. No returns or exchanges will be offered for any product more than 30 days after delivery. No returns or exchanges are possible for any custom item, including but not limited to custom-printed film.
If you have any other questions about returns please feel free to contact us via email or telephone.